Privacy Notice

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This privacy notice discloses the privacy practices for fifthteentwenty.com. This privacy notice applies solely to information collected by this website.

It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at optout@fifthteentwenty.com 

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

 

Security 

 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at helpdesk@fifthteentwenty.com

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Customer Verification Process

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Providing customers with a secure online shopping experience is one of our top priorities. To ensure the security and privacy of your transactions, we use a customer verification process. This simple process allows us to quickly verify your identity, protecting you from online identity theft and payment fraud incidents.

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The customer verification process is used when an error or unusual activity occurs during the ordering process. For example, if you enter a billing address different than the one that your credit card company has stored on file, our system recognizes this and requires additional information. To complete the order, you will be asked to answer five simple questions to confirm your identity. These questions are formulated using information obtained securely from public data records, such as consumer reporting agencies, State Departments of Motor Vehicles, property records, and similar sources.

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Keep in mind that answering the questions online is optional. However, answering the questions will expedite the verification process and ensure that you receive your order as quickly as possible. Customers who opt out of online questions will be contacted by a Fifteen Twenty customer service representative to verify the information by phone.

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To verify your customer information safely, accurately, and with minimal interference to the transaction process, Fifteen Twenty has partnered with IDology, Inc. IDology specializes in real-time verification of customer information and protection of this sensitive data. Through this partnership, we are able to deliver you an exceptionally secure shopping experience.

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Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

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We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And: 
 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And: 
 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

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From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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